FAQ 

ORIGINAL PAINTINGS

Please note that with all works on paper, the paintings should not be hung in direct sunlight or really bright rooms as the colours may fade after a period of time.

We strongly recommend using a non-reflective, UV & Museum Glass for framing due to the nature of the works on paper.

SUPPORTING LOCAL BUSINESS

For our Australian customers, all our prints are professionally framed and printed in Australia. For our Singaporean customers, all our prints are professionally framed and printed in Singapore.

This is part of our commitment to be more environmentally conscious and reduce carbon emissions. We are also trying to avoid sending goods internationally where services have been heavily affected due to COVID-19.

PICTURE FRAMING 

Picture Framing is only available to customers in Australia and Thailand only.

We are excited to be able to offer framed prints in Black, White and Tasmanian Oak* Wood.

All our prints are mounted onto 5mm foam board and then box framed. There will be a white border between 3.50cm – 7cm from A4 – A0, which is incorporated with the image and is part of the paper surface area. We also use high quality clear acrylic perspex rather than glass.

* for Australia only

FINE ART PRINTS

All our art prints are Open Edition prints unless otherwise specified. All reproductions are giclee prints using museum archival inks. The colour and detail is almost identical to that of the original painting, which is something we strive for. Almost everyone that has visited the studio has mistakenly thought that the print was hand-painted. That is how the good the quality is.

Limited Edition Prints
Limited Edition Prints are more valuable and exclusive because there is only a limited number of prints that have been produced. Our etchings have been printed by master printmakers at C.A.P Studio, and our silkscreen prints at JoJo Kobe Gallery; both in Chiang Mai Thailand.

Certificate of Authenticity
All our prints come with a Certificate of Authenticity.

MADE BY HAND

All our artworks are printed on Awagami Fine Art Papers, which are crafted exclusively in Tokushima, Japan with the artistry and knowledge gained from 8 generations of papermaking. 

Awagami Fine Art Papers are acid-free and made with respect and care for professional artists and students alike. These papers are made with A+ rated natural fibers to yield sheets of expressive surface and impressive character.

In the unlikely event that Awagami Paper is not available at the printers, we reserve the right to print on a similar sustainable quality paper. 

PHONE COVERS 

All our phone covers are custom made to order. Please allow anywhere between 10 - 30 business days for delivery.

If your phone cover is not listed, please send us an email and we will do our best to arrange for you: info@chrischun.com

CUSTOM DUTIES 

Any custom fees or import duties/ tax to be paid for purchases from chrischun.com is the responsibility of the buyer only. 

SHIPPING

For Australia and Singapore, we provide free shipping. Please allow 5-10 working days for unframed prints and 10-15 working days for framed prints.

For overseas deliveries, please allow 14 - 21 working days for unframed prints. We do not currently offer framed prints outside of Australia and Singapore. However, please get in contact with us if you would like us to arrange framing for you.

Postage Fees (outside Australia)
Phone Cases:    $8.00
All Prints:         $20.00

Postage and Delivery
All prints are carefully packaged and shipped in a rigid flat-mailer or gently rolled in a tube, depending on item for safe travel. Everything is shipped with registered mail and/ or courier which can be tracked.
All framed prints require signature upon delivery.

Damaged Goods
In the unlikely event that your parcel arrives faulty, please contact us within 2 days of the receipt of goods and we will advise you how to proceed. We will happily arrange for a replacement once the items have been returned to us.

Returns
Please note that all sales are final, with exception to certain cases. Please email: info@chrischun.com to discuss any concerns you may have. 

PAYMENT

We gladly accept Visa, MasterCard, American Express, Stripe, Apple Pay, PayPal all through Shopify Payments. We also offer Afterpay with interest free payments.

COPYRIGHT

All images and artwork, including previously sold and commissioned original paintings are protected by copyright. Artwork purchased may not be copied, printed, reproduced and/or distributed by any method, for any reason without written permission from the artist.

SPECIAL ORDERS 

For special requests such as different print sizes, framing and custom coloured backgrounds, please
get in touch at: info@chrischun.com

TESTIMONIALS

"Thank you to you for the great "cat" work.
My guests have been so impressed with this cat and even the frame maker said this is such a unique piece.  
I will follow you closely and once another great piece got my attention, I will come to you again."


Seah A, Singapore

"Hi Chris, Thank you for the personal message. The parcel arrived today and your mugs are absolutely gorgeous! Thanks again for the perfect online transaction."

Joel T, Melbourne

"Mark and I LOVE your painting. It's hanging above a Chinese wedding cabinet in the lounge room and it lifts up the whole room. Every time I look at it I see some new details. So thanks again Chris!"

Wini D, Melbourne

"Oh wow Chris - personalised service. My friend is about to turn 60 so it is a present for him. We are both rats but so far 2020 has been pretty disastrous hasn't it ? Perhaps your lovely good luck Yin Yang rats will change that. Love your work."

Claire L, Melbourne

"The pictures arrived today in KC and DC. They are gorgeous. Thank you so much. A family treasure!"

Donna P, USA

"PanelPop arrived and I love it so much - many thanks! Its been a real pleasure buying from you and thanks for the friendly updates - this has personalised the PanelPop for me - its no longer just something lovely but now seeing it evokes good feelings - it has a sort of happy aura! Hope next time purchase can be one of your stunning paintings!" 

Virginia S, Adelaide